A. Check your spam or junk email folder to ensure that any communication from the seller hasn't been misdirected. Sometimes important emails can be filtered incorrectly. If you find any emails, mark them as 'not spam' to ensure future communications reach your inbox.

B. Try reaching out to the seller through any available contact methods on their website, such as a contact form, live chat, or social media. Be clear and concise in your message, stating your order number and the information you need.