A. To improve your chances of receiving a timely response from customer service, try to submit your inquiries during their peak hours, which are typically weekdays during business hours. This can help ensure that your request is seen and addressed more quickly.

B. When contacting customer service, be as detailed as possible in your inquiry. Include your account information, a clear description of the issue, and any relevant screenshots. This can help reduce back-and-forth communication and lead to a quicker resolution.