A. If you encounter rude or unhelpful customer service representatives, try to remain calm and polite. Clearly state your issue and ask for clarification if needed. If the representative is not helpful, you can ask to speak to a supervisor or a different representative. Document the names and times of your interactions for future reference.

B. Consider using alternative communication methods such as email or chat support if available. This can sometimes yield better results as it allows you to articulate your issues without the pressure of a live conversation.