A. 1. Document all the information you have received regarding repairs, including dates, times, and the names of representatives if possible. 2. Compile this information into a clear summary to present your case. 3. Reach out to customer service again, providing them with the documented information and asking for clarification on the contradictory details. 4. Request a written confirmation of the repair process to avoid future confusion.
B. 1. If you have access to user forums or community groups, share your experience there. Other users may have encountered similar issues and can provide insights or solutions.