A. 1. Use the app for recharges: If you are not already using the Movistar app, download it and try recharging through the app, as it may offer a more straightforward process.
2. Follow step-by-step instructions: When recharging, carefully follow the on-screen instructions. If you encounter any confusion, take notes of each step to help you remember the process for next time.
3. Save your payment information: If the app allows, save your payment information for quicker recharges in the future.
4. Explore alternative recharge methods: Check if Movistar offers other recharge methods, such as USSD codes or online payment options, which may be simpler for you.