A. 1. Prepare alternative identification: If you don’t have your original ID, check if other forms of identification (like a passport or utility bill) are acceptable. 2. Use online account management: If you have access to your online account, try managing your issues through the website or app instead of calling customer service.

B. 3. Request a temporary ID: If possible, inquire about obtaining a temporary ID or a digital version that can be used for verification.