A. 1. Document the damage: Take clear photos of the damaged package and the products inside. This will serve as evidence for any claims you may need to make. 2. Check return policy: Review the return policy on the Korean Skincare website to understand your options for returning or exchanging damaged items.

B. 3. Repackage and return: If the item is eligible for return, repackage it securely and follow the return instructions provided on the website to send it back.