A. 1. Clear the app cache: Go to your device's settings, find the 'Apps' or 'Application Manager', locate the Western Union app, and select 'Clear Cache'. This can help resolve temporary glitches that may cause freezing.
B. 2. Update the app: Ensure you have the latest version of the Western Union app. Go to the App Store (iOS) or Google Play Store (Android), search for Western Union, and tap 'Update' if available.