A. Check the refund policy on the website to understand the conditions under which refunds are processed. If you believe you are eligible for a refund, gather all relevant documentation such as order confirmation, payment receipts, and any correspondence related to your request. Then, follow the outlined steps in the refund policy to formally request your refund, ensuring you provide all necessary information to expedite the process.
B. If the refund request is not being processed, consider reaching out through multiple channels such as email, social media, or their contact form. Clearly state your issue, include your order number, and request a timeline for when you can expect the refund.