A. To improve your experience with customer service, try using multiple channels to reach out. Start with the live chat feature on their website if available, as it often provides quicker responses. If that doesn't work, send a detailed email outlining your issue, including your order number and any relevant details. Be clear and concise to help them assist you better. Additionally, check their FAQ section for common issues that might resolve your concern without needing direct contact.
B. If you find that responses are slow or unhelpful, consider posting your issue on social media platforms where the company has a presence. Companies often respond faster to public inquiries to maintain their reputation. Make sure to tag them and include your order details (without sharing sensitive information) to get their attention.