A. Immediately take photos of the incorrect product received, including packaging and labels. Log into your account on the 1netzteil website and look for a return or exchange option. Follow the instructions provided for returning the incorrect item and request the correct product.
B. If the website does not provide clear return instructions, use the customer service channels to report the issue. Provide them with the photos and details of the incorrect product, and request a resolution. Keep records of all communications for reference.