A. Try using multiple channels to reach customer service. If email responses are slow, check if they have a live chat option on their website or reach out via social media platforms where they may respond quicker. Be sure to provide your order number and a clear description of your issue to expedite the process.

B. If you have not received a response after a reasonable time, consider sending a follow-up email or message. Keep your communication concise and polite, reiterating your previous inquiry and asking for an update.