A. 1. Document service agreements: Keep a copy of any agreements or promotional materials that outline the services you were promised. 2. Contact customer service: Reach out to customer service with your documentation to address the failure to provide services.

B. 3. Escalate the issue: If customer service does not resolve the issue, ask to speak to a supervisor or higher-level representative. 4. Consider alternatives: If the service provider consistently fails to deliver, explore other options that may better meet your needs.