A. To assist non-tech users in placing orders, create a step-by-step guide or tutorial that outlines the ordering process. Include screenshots and clear instructions for each step. You can host this guide on your website or share it via email to help users navigate the ordering system more easily.
B. Consider offering a live chat support feature on your website. This allows users to ask questions in real-time while they are trying to place an order. If live chat is not feasible, set up a dedicated support email where users can send their queries and receive prompt assistance.