A. If you prefer not to download the app, try accessing the customer service section directly through the LightInTheBox website. Look for a 'Contact Us' or 'Help' link at the bottom of the homepage. This may provide you with options to chat or email customer service without needing the app.
B. Check if the website has a live chat feature available on the desktop version. This can often be found in the bottom right corner of the page. Use this feature to communicate with customer service directly.