A. When contacting customer service, prepare a list of specific questions or issues you want to address. This will help you stay focused and ensure that you get the information you need. Additionally, try reaching out during off-peak hours to potentially receive quicker and more helpful responses.

B. If you find that the customer service representative is not providing satisfactory answers, politely ask to speak with a supervisor or a more experienced representative. They may have more authority and knowledge to assist you effectively.