A. Review the refund policy on the Toys Apollo website to understand the conditions under which refunds are granted. If you believe you are eligible for a refund, gather all necessary documentation, including your order number and any correspondence with customer service, and submit a formal refund request through their designated process.

B. If the refund request is denied or ignored, consider disputing the charge with your payment provider (credit card company or payment service). Provide them with all relevant information and documentation to support your claim.