A. 1. Log out of your account and log back in. This can refresh your session and may unlock the Progress Tracker. 2. Clear your browser cache and cookies. Go to your browser settings, find the option to clear browsing data, and select cache and cookies. After clearing, log back into mapgenie.io. 3. Check if there are any pending updates for your browser. Keeping your browser updated can resolve compatibility issues. 4. If the issue persists, try accessing the site from a different browser or device to see if the problem is specific to your current setup.

B. 1. Ensure that your upgrade was successful by checking your account settings or subscription details. 2. If you have multiple accounts, confirm that you are logged into the correct account that has the upgrade. 3. Disable any browser extensions that might interfere with the website's functionality, especially ad blockers or script blockers. 4. As a last resort, try resetting your account settings if the option is available in your profile.