A. 1. **User-Centric Design**: Ensure that the software is user-friendly. Gather input from users during the design phase to understand their needs and preferences. 2. **Provide Clear Documentation**: Create clear and concise documentation that outlines how to use the software, including troubleshooting tips. This can help users resolve issues independently. 3. **Implement a Feedback Loop**: Establish a system for users to provide feedback on their experience. Use this feedback to make continuous improvements to the software.
B. 4. **Encourage a Supportive Culture**: Foster a culture where users feel comfortable asking questions and seeking help. This can reduce frustration and improve overall satisfaction.