A. To improve your experience with customer service, try reaching out during off-peak hours when response times may be quicker. Prepare your inquiry in advance, including all relevant order details, to streamline the process. Use multiple channels such as email, chat, or social media to increase your chances of a timely response.
B. If you have not received a response within a reasonable timeframe, consider following up with a polite reminder. Keep a record of your communications to reference in your follow-up.