A. 1. Review the return policy: Familiarize yourself with Hobby-Genki's return policy to understand your rights and the process for returning damaged items. 2. Document everything: Keep records of your purchase, including receipts and any correspondence regarding the damaged item. This documentation can be crucial if you need to escalate the issue.

B. 3. Seek alternative resolutions: If returns are not accepted, consider negotiating for a partial refund or a replacement item instead.