A. 1. Ask for direct transfers: When calling, ask the representative to transfer you directly to the department you need instead of being placed on hold multiple times. 2. Be clear about your issue: Clearly explain your issue at the beginning of the call so the representative can direct you to the right department immediately.

B. 3. Request a case number: If you are transferred, ask for a case number to reference your issue, which can help streamline the process.