A. 1. Ensure your app is updated to the latest version. Go to your device's app store, search for the ASIANA AIRLINES app, and check for updates. Install any available updates. 2. Clear the app cache. On Android, go to Settings > Apps > ASIANA AIRLINES > Storage > Clear Cache. On iOS, you may need to uninstall and reinstall the app to clear the cache. 3. Restart your device to free up memory and resources. 4. If the issue persists, try booking through a different device or using the website instead.
B. 5. Check your internet connection. A weak or unstable connection can cause the app to freeze. Switch between Wi-Fi and mobile data to see if the issue resolves. 6. If using Wi-Fi, try resetting your router or connecting to a different network.