A. To improve your experience with customer service, try using multiple channels to reach out. If you have been using email, consider calling their support line or using live chat if available. Prepare your order details and any relevant information beforehand to expedite the process. Additionally, document your interactions to keep track of responses and follow-ups.

B. Check if there are any FAQs or help sections on their website that address common issues. Sometimes, you can find solutions or answers to your questions without needing to contact customer service directly.