A. 1. Check the support hours: Ensure you are reaching out during their operational hours, as response times may vary outside of these times. 2. Use multiple channels: If you are not getting a response via email, try reaching out through live chat or social media platforms where they may be more responsive.

B. 3. Prepare detailed information: When contacting support, provide as much detail as possible about your issue, including screenshots, to help expedite the process.