A. Ensure that you have completed all necessary verification steps during the account setup process. Check your email for any verification links or documents that may need to be submitted. If you have completed everything, try logging out and back into the app or website to refresh your session.

B. If you are still having issues, try resetting your password. Use the 'Forgot Password' feature on the login page to receive a reset link via email, which can sometimes resolve access issues.