A. To address poor customer service response times, consider using the company's online chat feature if available. This often provides quicker responses than email. If chat is not available, try reaching out during off-peak hours, such as early mornings or late evenings, when response times may be faster. Additionally, prepare your order details in advance to streamline the process when you do get in touch.

B. Check the FAQ section on the Entertainment Earth website. Many common questions and issues are addressed there, which may save you time and provide immediate answers without needing to contact customer service.