A. If you receive a damaged item, take clear photos of the damage as soon as you open the package. Document the condition of the item and the packaging. Then, log into your account on the Entertainment Earth website and navigate to the order history section. Look for the option to report a problem with your order and upload the photos as evidence. This can expedite the resolution process.
B. If the website does not provide a straightforward way to report damaged items, consider posting on their social media pages. Companies often respond more quickly to public inquiries. Include your order number and a brief description of the issue.