A. To facilitate refunds or exchanges, first ensure you understand the company's return policy, which can usually be found on their website. Prepare all necessary information, including your order number and the reason for the return. Follow the return process outlined on the website, which may involve filling out a return form and shipping the item back to them.

B. If you encounter issues with the return process, keep a record of all communications and attempts to return the item. This documentation can be useful if you need to escalate the issue within the company or seek further assistance.