A. To improve your chances of a quicker response, try reaching out during off-peak hours, typically early in the morning or late in the afternoon. Use multiple channels such as email, live chat, or social media to increase your chances of getting a timely response.

B. Document your interactions with customer service, including dates and times of your inquiries. If you experience repeated delays, compile this information and send a follow-up email to customer service, referencing your previous communications and requesting a status update.