A. Review the terms and conditions provided during the registration process. If you believe the cancellation fee was charged incorrectly, gather any documentation or emails that confirm your service was not activated. Contact customer support via email or their online chat (if available) to dispute the charge, providing your evidence. Be clear and concise in your communication, stating that you were charged a cancellation fee without any service being activated.
B. If the customer support response is slow, consider escalating the issue by reaching out through social media platforms where the company has a presence. Publicly addressing your concern may prompt a quicker response.