A. 1. Clear the app cache: Go to your device's settings, find the Cablevisión Fibertel app, and select 'Storage'. Tap on 'Clear Cache'. This can help resolve freezing issues by removing temporary files that may be causing the app to lag.

B. 2. Update the app: Ensure that you have the latest version of the Cablevisión Fibertel app. Go to your device's app store, search for Cablevisión Fibertel, and check if an update is available. Updating can fix bugs that may cause freezing.