A. Document all interactions with customer service, including dates, times, and the names of representatives. This will help you keep track of your requests and follow up more effectively. If you don't receive a response within a reasonable timeframe (e.g., 48 hours), send a polite follow-up email referencing your previous communication.
B. Utilize social media platforms to reach out to the company. Sometimes, companies respond faster to public inquiries. Post your issue on their official social media pages, tagging them to increase visibility.