A. 1. Keep a detailed record of all your communications with both services. This can help you identify any gaps in communication. 2. Use the online messaging feature (if available) to send a direct message to both services, outlining your concerns and requesting a coordinated response. 3. If you have access to a customer service portal, check if there are any updates or notices regarding communication between the two services.

B. 4. Consider using a third-party financial management tool that can consolidate your banking and mortgage information for better tracking.