A. To improve response times, try reaching out during non-peak hours, typically early mornings or late evenings. Use multiple channels to contact customer service, such as live chat, email, or social media, as some may yield faster responses than others. If you use social media, be polite but direct in your inquiry, as companies often prioritize public interactions.

B. If you are not receiving timely responses, consider using the Virgin Media community forums. Often, other users or community managers can provide quick answers or solutions to common issues.