A. To address inaccurate billing, first review your bill carefully and compare it with your contract terms. Note any discrepancies and gather any supporting documents. Log into your Virgin Media account and use the billing dispute feature if available, or contact customer service directly with your findings.

B. If you are unable to resolve the billing issue through customer service, consider escalating the matter by requesting to speak with a supervisor or manager. Be persistent and provide all necessary documentation to support your claim.