A. To troubleshoot frequent connection drops, start by checking your modem and router. Ensure they are plugged in and powered on. Restart your modem and router by unplugging them for 30 seconds and then plugging them back in. Once they are back online, check if the connection stabilizes. If the issue persists, check for any service outages in your area by visiting the Virgin Media service status page.

B. If connection drops continue, try connecting your device directly to the modem using an Ethernet cable to rule out Wi-Fi issues. If the connection is stable via Ethernet, consider repositioning your router to a more central location or reducing interference from other electronic devices.