A. Check the terms and conditions of the refund policy on the official website. If it states that empty bottles must be returned, ensure you keep them until you are certain you want to request a refund. If you have already disposed of them, document your purchase and any communication with the company regarding your dissatisfaction to support your case for a refund.
B. Consider reaching out to customer service via email or chat to explain your situation. Sometimes, companies may make exceptions or provide alternative solutions if you express your concerns clearly.