A. If you suspect your parcel is lost, first check the tracking information provided by the carrier. If the tracking shows it has not moved for an extended period, contact the carrier directly to inquire about the status. Document all communications with the carrier and keep records of your order details. If the carrier confirms the parcel is lost, escalate the issue with Meccha Japan's customer service by providing them with the carrier's confirmation and request a resolution based on their policies.
B. Consider using a shipping insurance option for future orders, if available. This can provide you with additional protection against lost parcels.