A. To address slow customer service response times, consider utilizing the self-service options available on the ZOXS website. Look for FAQs or help sections that may provide immediate answers to your questions. Additionally, try reaching out during off-peak hours, such as early mornings or late evenings, when response times may be quicker.

B. If you have a specific issue, compile all relevant information (order number, product details, etc.) and send a detailed email to customer service. This can help expedite the process as they will have all the information they need to assist you.