A. Try using multiple channels to reach customer service. If you have been emailing, consider reaching out via social media platforms like Twitter or Facebook, as companies often respond faster there. Additionally, check if there are any community forums or user groups where you can ask for help or find others who have had similar issues.

B. Look for a help center or FAQ section on the Tradera website. Many common issues are addressed there, and you might find a solution without needing to contact customer service.