fix problems on ALLBLK [iphone]

—— Run into issues on ALLBLK? Get help pending when official support gets back to you!

ALLBLK: TV & Film

Info:

company: RLJ Entertainment, Inc.

: http://support.allblk.com/en/support/solutions/folders/11000013467

Chat with our AI-based ALLBLK Support

🛠️ Common ALLBLK Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

ALLBLK freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the ALLBLK app of... ⇲

Content crashes mid-episode

Fix: 1. Ensure the app is updated to the latest version by checking the App Store for updates. 2. Clear the app's cache by going to Settings > Ge... ⇲

Video issue

Unable to play videos

Fix: 1. Check for any app updates in the App Store and install them. 2. Restart the app by closing it completely and reopening it. 3. Ensure your... ⇲

Error messages when trying to watch

Fix: 1. Restart the app and try again. 2. Check your internet connection to ensure it is stable. OR 1. Clear the app's cache by going to Setti... ⇲

Inconsistent playback behavior

Fix: 1. Ensure your app is updated to the latest version. 2. Check your internet connection and try switching to a different network if possible.... ⇲

Login issues

Fix: 1. Ensure you are entering the correct email and password. Check for any typos or case sensitivity. 2. If you forgot your password, use the... ⇲

ALLBLK does not recognize email or password

Fix: 1. Double-check for any typos in your email or password. Ensure that Caps Lock is not on. 2. Use the 'Forgot Password' feature to reset your... ⇲

Payments issue

Subscription not recognized

Fix: 1. Ensure you are logged into the correct account associated with your subscription. 2. Check your subscription status in the App Store by g... ⇲

Difficult to cancel subscription

Fix: 1. Go to Settings > [Your Name] > Subscriptions, find ALLBLK, and select 'Cancel Subscription'. Follow the prompts to confirm cancellation.... ⇲

Automatic charges after cancellation

Fix: 1. Ensure you cancel your subscription at least 24 hours before the renewal date to avoid being charged. 2. Check your subscription status i... ⇲

Content issue

Limited content library

Fix: 1. Regularly check the app for new content updates, as the library may expand over time. 2. Explore different genres or categories within th... ⇲

No children’s programming

Fix: 1. Explore the app regularly for any updates or new content that may include children's programming. 2. Check if there are any parental cont... ⇲

Support issue

Poor customer support

Fix: 1. Check the app for any FAQ or help section that may provide answers to common issues. 2. Look for community forums or user groups online w... ⇲

No direct contact for customer service

Fix: 1. Look for any help or FAQ sections within the app that may provide answers to common issues. 2. Check the app's website for any contact fo... ⇲

UI issue

UI does not remember last watched episode

Fix: 1. Ensure the app is updated to the latest version, as updates may fix this issue. 2. Try logging out and back into your account to refresh... ⇲

Search issue

Search function does not work

Fix: 1. Ensure the app is updated to the latest version. 2. Try restarting the app and using the search function again. OR 1. Use alternative... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

83.2%

Bad experience

14.1%

Neutral

2.7%

~ from our NLP analysis of 4,586 combined software ratings.

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Private Data ALLBLK collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Location
- Contact Info
- Search History
- Browsing History
- Identifiers
- Usage Data
- Diagnostics
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Search History
- Browsing History
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

ALLBLK Monthly + Trial: $5.99 Join ALLBLK
ALLBLK Monthly: $5.99 Join ALLBLK
Monthly Subscription: $5.99 Join ALLBLK
ALLBLK Monthly Membership: $5.99 ALLBLK Monthly Membership
ALLBLK Annual + Trial: $59.99 Join ALLBLK
ALLBLK Annual: $59.99 Join ALLBLK
ALLBLK Yearly Membership: $59.99 ALLBLK Yearly Membership