fix problems on Viva Aerobus [iphone]

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—— Run into issues on Viva Aerobus? Get help pending when official support gets back to you!

Viva Aerobus: Fly!
Info:
company: Viva Aerobus
: https://www.vivaaerobus.com/en-us/info/about-us/contact-us
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Settings issue

Inconsistent language settings

Fix: Check your device's language settings. Go to Settings > General > Language & Region and ensure that your preferred language is set correctly... ⇲
 
Bugs issue

Difficulties adding baggage through the app

Fix: Ensure you are following the correct steps to add baggage. Go to the 'Manage Booking' section after logging in, select your flight, and look... ⇲

Issues with check-in process

Fix: Make sure you are checking in within the allowed time frame. Typically, check-in opens 24 hours before the flight. Go to the 'Check-In' sect... ⇲

Overbooking issues not handled well

Fix: If you experience overbooking, document your experience and any compensation offered. This can help in future interactions with customer ser... ⇲
 
Payments issue

Payment options for baggage not available

Fix: Check if your payment method is accepted by the app. Go to the payment settings and ensure that your credit/debit card information is entere... ⇲

Voucher payment issues

Fix: Ensure that you are entering the voucher code correctly, including any special characters. Double-check the terms of the voucher to confirm... ⇲
 
Support issue

Cannot make necessary changes without calling customer service

Fix: Check the 'Manage Booking' section in the app. Many changes, such as seat selection or baggage adjustments, can be made there without needin... ⇲

Poor customer service consistency

Fix: Document your interactions with customer service, including dates, times, and names of representatives. This can help you track issues and p... ⇲

Lack of clear instructions for using certificates

Fix: Look for a help or FAQ section within the app that may provide guidance on how to use certificates. This can often clarify the process. OR... ⇲
 
UI issue

Repeatedly entering information

Fix: Check if the app has a 'Remember Me' or 'Save Information' option during login or booking. Enabling this feature can help reduce the need to... ⇲

Viva Aerobus does not allow for easy seat selection

Fix: When booking a flight, look for the seat selection option during the booking process. If it is not available, check the 'Manage Booking' sec... ⇲
 
Crashes issue

Viva Aerobus crashes during payment process

Fix: Ensure that your app is updated to the latest version. Go to the App Store and check for updates. An outdated app can lead to crashes during... ⇲
 
Notifications issue

Delayed flight notifications not communicated effectively

Fix: Check your notification settings for the app. Go to Settings > Notifications > Viva Aerobus and ensure that notifications are enabled for al... ⇲
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 what users are saying
Good experience
95.2%

Bad experience
3.3%

Neutral
1.5%

~ from our NLP analysis of 10,710 combined software ratings.

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 Private Data Viva Aerobus collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • Usage Data
    • Diagnostics