fix problems on REALtirement [iphone]

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—— Run into issues on REALtirement ? Get help pending when official support gets back to you!

REALtirement by Nationwide
Info:
company: Nationwide Mutual Insurance
: https://www.nationwide.com/personal/privacy-security/
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Loading issue

Spinning loading wheel

Fix: 1. Check your internet connection: A slow or unstable connection can cause the app to hang. Switch to a different network if possible. 2. Fo... ⇲
 
Login issue

No Face ID or biometrics

Fix: 1. Enable Face ID: Go to Settings > REALtirement > Face ID & Passcode and ensure that Face ID is enabled for the app. 2. Check app settings:... ⇲

Does not remember login credentials

Fix: 1. Enable 'Remember Me' option: If the app has a 'Remember Me' checkbox on the login screen, ensure it is checked before logging in. 2. Chec... ⇲
 
Installation issue

Requires constant reinstallation

Fix: 1. Check for device storage: Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage to check available... ⇲
 
Bugs issue

Error messages during use

Fix: 1. Note the error message: Take a screenshot or write down the exact error message you receive. This can help in troubleshooting. 2. Restart... ⇲
 
Permissions issue

Access denied messages

Fix: 1. Verify account status: Ensure that your account is active and not locked or suspended. 2. Check permissions: If the app requires specific... ⇲
 
UI issue

Poor user interface

Fix: 1. Familiarize with the layout: Spend some time exploring the app to understand its layout and features. 2. Use help resources: Look for any... ⇲

Redirects to website instead of functioning

Fix: 1. Check app settings: Look for any settings within the app that may redirect you to the website and adjust them accordingly. 2. Clear brows... ⇲

REALtirement is not user-friendly

Fix: 1. Explore tutorials: Look for any tutorials or help sections within the app that can guide you on how to use it effectively. 2. Provide fee... ⇲
 
Account issue

Inability to retrieve password easily

Fix: 1. Use the 'Forgot Password' feature: On the login screen, tap 'Forgot Password' and follow the prompts to reset your password. 2. Check ema... ⇲
 
Freezing issue

REALtirement freezes

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button) to access the app switcher, then swipe up o... ⇲
 
Security issue

Lacks basic authentication features

Fix: 1. Enable two-factor authentication: If available, enable two-factor authentication for added security. Check the app settings for this opti... ⇲
 
Performance issue

Inconsistent performance

Fix: 1. Close background apps: Close any unnecessary apps running in the background to free up resources. 2. Restart your iPhone: Restarting can... ⇲
 
Updates issue

Old app was more reliable

Fix: 1. Check for updates: Ensure you are using the latest version of the app, as updates may address reliability issues. 2. Provide feedback: Sh... ⇲
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 what users are saying
Good experience
79.8%

Bad experience
17.9%

Neutral
2.3%

~ from our NLP analysis of 2,608 combined software ratings.

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 Private Data REALtirement collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers