fix problems on John Hancock Retirement [iphone]

—— Run into issues on John Hancock Retirement? Get help pending when official support gets back to you!

John Hancock Retirement

Info:

company: John Hancock

: https://myplan.johnhancock.com

Chat with our AI-based John Hancock Retirement Support

🛠️ Common John Hancock Retirement Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

John Hancock Retirement frequently experiences technical difficulties

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store, search for the John Hancock Retirement app, and check for updates.... ⇲

Links are not clickable

Fix: 1. Ensure that you are using the latest version of the app. Check for updates in the App Store. 2. Restart the app. Close the app completel... ⇲

UI issue

User interface is dense and not easily navigable

Fix: 1. Familiarize yourself with the app layout. Spend some time exploring the different sections of the app to understand where features are lo... ⇲

Pages do not rotate for landscape viewing

Fix: 1. Check your device's orientation lock. Swipe down from the top-right corner of your screen to access the Control Center and ensure that th... ⇲

Features issue

Limited functionality beyond checking balance

Fix: 1. Explore all sections of the app to ensure you are not missing any features. Sometimes, functionality is hidden in menus or tabs. 2. Chec... ⇲

No graphs or charts for performance tracking

Fix: 1. Use the website version of the service, as it may offer more detailed performance tracking features. 2. Check if there are any third-par... ⇲

Inability to view contributions by pay period

Fix: 1. Check the app's settings or account details to see if there is an option to view contributions by pay period. 2. If this feature is not... ⇲

John Hancock Retirement lacks essential features compared to competitors

Fix: 1. Explore the app thoroughly to ensure you are not missing any features. Sometimes, features are not immediately obvious. 2. Use the websi... ⇲

Account issue

No access to transaction history

Fix: 1. Check if transaction history is available on the website. Log in to your account on a web browser to see if you can access this informati... ⇲

Inconsistent access to account information

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Restart the app an... ⇲

Statements are outdated and not in real time

Fix: 1. Check if there is a refresh option within the app to update your statements. 2. Use the website version of the service for the most curr... ⇲

Compatibility issue

John Hancock Retirement does not support Face ID

Fix: 1. Check if Face ID is enabled for the app. Go to Settings > Face ID & Passcode and ensure that the John Hancock app is listed and enabled.... ⇲

Registration issue

Enrollment attempts often result in errors

Fix: 1. Ensure that you are entering all required information correctly. Double-check for typos or missing fields. 2. Try enrolling during off-p... ⇲

Frequent login issues

Fix: 1. Ensure you are entering the correct username and password. Use the 'Forgot Password' feature if necessary to reset your credentials. 2.... ⇲

Slow issue

Slow performance and glitches

Fix: 1. Close any background apps that may be using resources. Double-click the home button (or swipe up from the bottom on newer models) and swi... ⇲

Customization issue

Lack of dark mode

Fix: 1. Check if the app has a built-in dark mode option in its settings. If available, enable it. 2. Use your device's accessibility settings t... ⇲

Privacy issue

No way to hide profiles

Fix: 1. Check the app settings for any privacy options that may allow you to hide or manage your profile visibility. 2. If no such options exist... ⇲

Support issue

Customer service is difficult to reach

Fix: 1. Check the app for any help or FAQ sections that may provide answers to common questions. 2. Use the website to find alternative contact... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.5%

Bad experience

4.5%

Neutral

3.0%

~ from our NLP analysis of 21,909 combined software ratings.

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Private Data John Hancock Retirement collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data
- Diagnostics