fix problems on Capital Bikeshare [iphone]

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—— Run into issues on Capital Bikeshare? Get help pending when official support gets back to you!

Capital Bikeshare
Info:
company: Lyft Bikes and Scooters, LLC
: https://help.capitalbikeshare.com/
: capitalbikeshare.com
Chat with our AI-based Capital Bikeshare Support
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Settings issue

Insufficient reporting options for missing bikes

Fix: Use the app's feedback feature to report missing bikes. Navigate to the 'Help' section and look for a 'Report a Problem' option to submit de... ⇲

Lack of clear information for new users

Fix: Look for a 'Getting Started' or 'Tutorial' section within the app. This may provide helpful information for new users on how to use the app... ⇲

Limited tracking of ride history and statistics

Fix: Check the app's profile or account section to see if there is an option to view ride history. If not, consider keeping a manual log of your... ⇲
 
Customization issue

Capital Bikeshare becomes cluttered with irrelevant bike options

Fix: Use the filter options in the app to narrow down bike availability based on your preferences, such as bike type or dock location. This can h... ⇲
 
Slow issue

New app version is slower and less user-friendly

Fix: Check for any available updates for the app. Go to the App Store, search for Capital Bikeshare, and see if an update is available that may f... ⇲
 
Audio issue

No audio directions for navigation

Fix: Use a separate navigation app like Google Maps or Apple Maps for audio directions while using Capital Bikeshare. You can input your destinat... ⇲
 
Bugs issue

Inconsistent bike locking and docking functionality

Fix: Ensure that you are following the correct procedure for locking and docking the bike. Refer to the instructions provided in the app or on th... ⇲
 
Payments issue

Confusing pricing structure and additional charges

Fix: Review the pricing information available in the app or on the Capital Bikeshare website. Familiarize yourself with the pricing tiers and any... ⇲
 
Hardware issue

Broken keypads at docking stations

Fix: If you encounter a broken keypad, look for an alternative docking station nearby. The app should show available docks in your vicinity. OR... ⇲
 
Freezing issue

Capital Bikeshare freezes or fails to unlock bikes

Fix: Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app and try again. OR... ⇲
 
Support issue

Customer service unhelpful in resolving issues

Fix: Document your interactions with customer service, including dates and details of your issues. This can help you provide a clear account if y... ⇲
 
Search issue

No option to locate key dispensers in the app

Fix: Check the app's map feature to see if key dispensers are marked. If not, consider using the Capital Bikeshare website for a list of location... ⇲
 
Syncing issue

Capital Bikeshare does not refresh bike availability in real-time

Fix: Manually refresh the app by pulling down on the screen. This can help update the bike availability data. OR If the app continues to show... ⇲
 
Network issue

Docks often full or out of service despite app showing availability

Fix: If you arrive at a dock that is full, use the app to find the nearest available dock. The app should provide directions to the closest locat... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
63.4%

Bad experience
32.6%

Neutral
3.9%

~ from our NLP analysis of 558 combined software ratings.

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 Private Data Capital Bikeshare collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts