fix problems on MyTV+ [iphone]

—— Run into issues on MyTV+? Get help pending when official support gets back to you!

MyTV+

Info:

company: Next Generation Communication

: http://ngcigroup.com

Chat with our AI-based MyTV+ Support

🛠️ Common MyTV+ Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

loading screen issue with specific shows

Fix: 1. Try restarting the app by closing it completely and reopening it. 2. If the issue persists, check your internet connection to ensure it i... ⇲

16% of users had this problem

some movies do not open

Fix: 1. Ensure that the app is updated to the latest version. Go to the App Store and check for updates. 2. Restart the app and try opening the m... ⇲

16% of users had this problem

UI issue

missing trailers and episode descriptions

Fix: 1. Check for app updates that may include additional content. Go to the App Store and see if an update is available. 2. If trailers and desc... ⇲

unable to navigate back from movie posters

Fix: 1. Try tapping the back button or swiping from the left edge of the screen to navigate back. 2. If that doesn't work, close the app and reop... ⇲

Network issue

network errors persist

Fix: 1. Check your internet connection by trying to access other apps or websites. 2. Restart your router and reconnect your iPhone to the Wi-Fi... ⇲

Downloads issue

unable to download TV show episodes

Fix: 1. Check for app updates that may include additional features. Go to the App Store and see if an update is available. 2. Restart the app and... ⇲

can only download one movie at a time

Fix: 1. Check for any app updates that may allow multiple downloads. Go to the App Store and see if an update is available. 2. If the app does no... ⇲

Freezing issue

MyTV+ freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the MyTV+ app off... ⇲

Customization issue

no option to customize subtitle appearance

Fix: 1. Check the app settings for any subtitle options. Go to Settings > MyTV+ > Subtitles and see if there are any customization options availa... ⇲

Compatibility issue

no support for smart TVs

Fix: 1. If you want to watch on a smart TV, consider using screen mirroring. On your iPhone, swipe down from the top right corner to access Contr... ⇲

Settings issue

no option to change subtitles for TV shows

Fix: 1. Check the app settings for subtitle options. Go to Settings > MyTV+ > Subtitles and see if there are any options available. 2. If not, us... ⇲

Screen issue

zoomed-in screen for specific movies

Fix: 1. Check your device's display settings by going to Settings > Display & Brightness and adjusting the zoom settings. 2. Restart the app to s... ⇲

no landscape mode support on iPad

Fix: 1. Check if the app has a landscape mode option in the settings. If not, try rotating your iPad to see if it automatically adjusts. 2. Ensur... ⇲

dynamic screen rotation not supported

Fix: 1. Check if the app has a setting for screen rotation. If not, ensure that your device's orientation lock is off by swiping down from the to... ⇲

Glitches issue

glitches in downloading feature

Fix: 1. Restart the app and try downloading again. 2. Check your internet connection to ensure it is stable. 3. Clear the app's cache if the opti... ⇲

Updates issue