fix problems on Surest [iphone]

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—— Run into issues on Surest? Get help pending when official support gets back to you!

Surest
Info:
company: Bind Benefits, Inc
: https://surest.com/
: surest.com
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Bugs issue

No contact details for providers

Fix: 1. Check Provider's Website: If the app does not provide contact details, search for the provider's official website online where contact in... ⇲

Limited coverage information

Fix: 1. Review Insurance Plan: Check your insurance plan documents for detailed coverage information. 2. Contact Insurance Provider: Reach out to... ⇲

No pharmacies or DME companies listed

Fix: 1. Use Other Resources: Search for pharmacies or DME companies using Google Maps or other health service directories. 2. Contact Your Insura... ⇲
 
Search issue

Search function returns irrelevant results

Fix: 1. Refine Search Terms: Use more specific keywords when searching for providers. For example, include the specialty or location in your sear... ⇲

Lack of specialty search options

Fix: 1. Use General Search: If specialty search is not available, try searching for providers by their general practice or location. 2. Check Oth... ⇲
 
Freezing issue

Surest freezes during use

Fix: 1. Close Background Apps: Double-click the home button (or swipe up from the bottom on newer models) to see all open apps. Swipe up on Sures... ⇲
 
Login issue

Login issues with Health Safe ID

Fix: 1. Reset Password: If you are having trouble logging in, try resetting your password through the app or the Health Safe ID website. 2. Check... ⇲
 
Customization issue

No option to save favorite providers

Fix: 1. Use Notes App: As a workaround, you can manually note down your favorite providers in the Notes app on your iPhone. 2. Bookmark Providers... ⇲

No option to schedule appointments through the app

Fix: 1. Call Providers Directly: Until this feature is available, call your providers directly to schedule appointments. 2. Use Provider Websites... ⇲
 
Payments issue

Dynamic pricing for copays

Fix: 1. Check Copay Details: Review your insurance plan details to understand how copays are calculated. 2. Contact Provider: If you have questio... ⇲

Inability to add ID card to Apple Pay

Fix: 1. Check Compatibility: Ensure that your ID card is compatible with Apple Pay. Not all cards can be added. 2. Use Wallet App: If the ID card... ⇲
 
Security issue

No built-in two-factor authentication

Fix: 1. Use Strong Passwords: Ensure your password is strong and unique to enhance security. 2. Enable Device Security: Use Face ID or Touch ID o... ⇲
 
Support issue

Poor customer service

Fix: 1. Use FAQs: Check the app's FAQ section for common issues and solutions. 2. Email Support: If you have specific questions, try emailing cus... ⇲
 
UI issue

UI is clunky and laggy

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates often include performance improvements. 2. Restart Your iP... ⇲
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 what users are saying
Good experience
69.7%

Bad experience
26.3%

Neutral
3.9%

~ from our NLP analysis of 638 combined software ratings.

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 Private Data Surest collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics