fix problems on Claude [iphone]

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—— Run into issues on Claude ? Get help pending when official support gets back to you!

Claude by Anthropic
Info:
company: Anthropic PBC
: https://support.anthropic.com/
: claude.ai
Chat with our AI-based Claude Support
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Payments issue

Limited free usage

Fix: 1. To maximize your free usage, plan your questions in advance to make the most of your available queries. 2. Consider using the app during... ⇲

Usage limit for premium users

Fix: 1. Review your usage patterns and try to optimize your queries to stay within the limits. Plan your questions to make the most of your avail... ⇲
 
UI issue

Interface is not accessibility friendly

Fix: 1. Adjust your iPhone's accessibility settings by going to Settings > Accessibility. Here, you can enable features like VoiceOver or Zoom to... ⇲

Input keyboard remains open during responses

Fix: 1. Manually close the keyboard by tapping the 'Done' button on the keyboard or tapping outside the text input area. 2. Check if there are an... ⇲

Difficult to navigate between user prompts and AI replies

Fix: 1. Use the scroll feature to quickly navigate between your prompts and the AI's responses. Familiarize yourself with the layout to improve y... ⇲
 
Slow issue

Claude is laggy

Fix: 1. Close any unnecessary background apps to free up system resources. Double-tap the home button (or swipe up from the bottom on newer iPhon... ⇲
 
Messages issue

Error: Prompt too long after several messages

Fix: 1. Break down your prompts into smaller, more manageable parts. Instead of sending a long message, send multiple shorter messages. 2. Keep t... ⇲
 
Customization issue

Inconvenient features

Fix: 1. Familiarize yourself with the app's features by exploring the settings and help sections. Understanding how to use the features can make... ⇲
 
Compatibility issue

Lack of LaTex rendering on mobile

Fix: 1. If you need to use LaTex, consider using a separate app that supports LaTex rendering and then copy-pasting the results into Claude. 2. U... ⇲
 
Updates issue

Cannot provide up-to-date information

Fix: 1. Use the app for general knowledge and insights rather than real-time information. For current events, consider using dedicated news apps... ⇲
 
Bugs issue

Misinterpretation of nuanced questions

Fix: 1. Rephrase your questions to be more straightforward and clear. Avoid using idioms or complex language that may confuse the app. 2. Provide... ⇲

Bias in responses

Fix: 1. Be aware of potential biases and try to ask questions that are more neutral in tone. This can help elicit more balanced responses. 2. If... ⇲

Errors in responses

Fix: 1. If you receive an incorrect response, try rephrasing your question or providing more context to help the app understand better. 2. Use th... ⇲
 
Syncing issue

Limited memory of previous conversations

Fix: 1. Keep a separate note of important points from your conversations to refer back to them as needed. 2. When starting a new session, briefly... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
94.4%

Bad experience
4.0%

Neutral
1.6%

~ from our NLP analysis of 13,563 combined software ratings.

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 Private Data Claude collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Claude Pro - Monthly: $20.00 Level up your Claude usage
  2. Claude Pro - Annual: $214.99 Level up your Claude usage