fix problems on Perplexity [iphone]

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—— Run into issues on Perplexity? Get help pending when official support gets back to you!

Perplexity - Ask Anything
Info:
company: Perplexity AI, Inc.
: https://www.perplexity.ai/hub/faq/support
: www.perplexity.ai
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Bugs issue

Inconsistent answer quality

Fix: 1. Rephrase your questions: Sometimes, the way a question is asked can affect the quality of the response. Try to be more specific or use di... ⇲

Repetitive responses

Fix: 1. Vary your questions: Change the phrasing or context of your questions to encourage the app to provide different responses. 2. Provide fee... ⇲

Lack of citation for some answers

Fix: 1. Cross-check information: If you receive an answer without a citation, use other reliable sources to verify the information provided. 2. A... ⇲

Inability to verify information

Fix: 1. Fact-check using reputable sources: Use trusted websites or databases to verify the information you receive from the app. 2. Ask for clar... ⇲

Bias towards corporate-funded content

Fix: 1. Diversify your sources: Use multiple apps or platforms to gather information on the same topic to get a broader perspective. 2. Be critic... ⇲

Perplexity fails to remember user context

Fix: 1. Log out and log back in: Sometimes, logging out of your account and logging back in can reset the app’s memory of your context. 2. Clear... ⇲
 
Search issue

Failure to complete pro searches

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. You can do this by trying to load a webpage or ano... ⇲

Limited language search capabilities

Fix: 1. Use English or the primary supported language: Ensure you are using a language that the app supports fully. If you are using a less commo... ⇲

Limited follow-up question functionality

Fix: 1. Rephrase your follow-up questions: Try to be more specific or provide context in your follow-up questions to help the app understand your... ⇲
 
Payments issue

Overpriced subscription

Fix: 1. Evaluate your usage: Consider how often you use the app and whether the subscription benefits are worth the cost. If not, you may want to... ⇲
 
UI issue

Poor user experience on mobile

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and adjust settings like text size and brightness to improve readability.... ⇲
 
Crashes issue

Voice input crashes app

Fix: 1. Check microphone permissions: Go to Settings > Privacy > Microphone and ensure that Perplexity has permission to access the microphone. 2... ⇲
 
Network issue

Technical issues with connection timeouts

Fix: 1. Check your internet connection: Ensure you have a stable connection. Try switching between Wi-Fi and cellular data to see if the issue pe... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check your internet speed: Use a speed test app to ensure your connection is fast enough for the app to load efficiently. 2. Close backgr... ⇲
 
Customization issue

Inability to remove unwanted sources from results

Fix: 1. Use filters: If the app has filtering options, use them to exclude certain sources or types of content from your results. 2. Provide feed... ⇲
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 what users are saying
Good experience
97.1%

Bad experience
1.5%

Neutral
1.4%

~ from our NLP analysis of 108,739 combined software ratings.

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 Private Data Perplexity collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Perplexity Pro: $20.00 Boost Copilot, upgrade to GPT4 or Claude 2.
  2. Perplexity Pro: $20.00 Boost Pro Search, use latest models.
  3. Perplexity Pro: $200.00 Boost Copilot, upgrade to GPT4 or Claude 2.
  4. Perplexity Pro: $20.00 Boost Pro Search, use latest models.
  5. Perplexity Pro: $4.99 Boost Pro Search, use latest models.